UK Casino FAQ

If you’re new at playing at online casinos, you may have a lot of questions. The casino websites, games and rules may seem complicated at first, but once you’ve learned the basics it’s easy to start playing. That’s why we have created this page where you’ll find everything you need to know before playing. What is a casino bonus, how do you deposit and how can you tell if a casino is trustworthy? In this guide, we’ll answer the most frequently asked casino questions.

Casino bonuses

A casino bonus gives you extra money to play with on top of your deposit, in the form of “bonus money”. If you claim a 100% bonus and deposit £100, a total of £200 will be added to your player account instead of just the £100 you deposited. All bonuses have a maximum cap. For example, a bonus of 50% up to £50 means that you would maximize the bonus by depositing £100. The bonuses always have a set of rules and requirements attached to them, and there are several different types of bonuses.

Welcome bonuses: When you visit an online casino, the first thing you’ll be met with is often a welcome offer. Because there are so many online casinos on the market, they fight to attract new players by having the best and biggest welcome bonuses. The welcome offer normally consists of a generous bonus on the first deposit you make, but it can also be a bigger package that gives you extra bonus cash on your second, third or even fourth deposit as well.

Reload bonuses: Reload bonuses are similar to welcome bonuses, but they are offered to already existing players of a casino, or as a promotion. By being a member and having made deposits previously, you will often be offered reload bonuses that boost your balance if you choose to claim them.

No deposit bonuses: Some casinos attract new players by offering them a no deposit bonus upon registration. This can be a free casino chip or a set of bonus spins, and they give you the chance of winning money without risking any of your own hard earned cash. These bonuses often have a lot of rules and requirements attached to them.

Bonus spins: Bonus spins are spins on a slot machine that you don’t pay for, but you still get to keep the winnings. For example, 20 bonus spins on the game Starburst means that you will get to spin at Starburst 20 times without paying for it, but anything you win during the 20 spins is yours to keep. Bonus spins are often offered in welcome bonuses, or in different promotions. Loyal players are also frequently rewarded by no deposit bonus spins at many casinos. The winnings from free spins are often credited as bonus money with wagering requirements, but at some casinos they are given as real cash without any wagering rules attached to them.

How to claim a bonus: If you’ve been offered a casino bonus and decide to use it, you can normally activate it by choosing it on the deposit page. However, some casinos still use the old system of bonus codes, in which case you need to enter a code that is listed on the site or has been sent to you. A very few casinos will add the bonus to your deposit automatically, and you’ll need to contact the support if you don’t want to have it.

Casino bonus wagering

While casino bonuses can give you more chances of hitting a big win, as well as extra bang for your buck, they come with a set of rules and requirements. Before your bonus money is converted into real money that you can withdraw to your bank account, you’ll need to fulfil the wagering requirements.

Bonus wagering: All bonuses come with a specific wagering requirement, and they can be everything from x20 to x60 times the bonus amount, but they commonly range around x30 to x40 times. For example, if you have a bonus with a wagering requirement of x30 times, it means that you must play through the bonus a total of 30 times. So if you get £100 in bonus money, you’ll need to play for a total of £3,000 before the bonus and the winnings gained from playing with it is converted into real cash. This may sound like a lot, but it is doable if the wagering requirement is fair – and if you have some luck. Most casino bonuses increase your edge against the house. Make sure you read all of the rules regarding a bonus wagering requirements since some casinos wants you to wager both your own deposit and the bonus money!

Bonus terms: When you claim a casino bonus, it’s very important that you take a few minutes to read through its rules. If you were to break them, the casino technically has the right to void your bonus and any winnings gained from it, which you naturally want to avoid. Here are some of the most common terms that you should look for:

  • Maximum bet size per spin
  • Excluded games
  • Only 1 bonus per household
  • Maximum win: some bonuses – and especially no deposit bonuses – have a maximum win limit attached to them. For example, if the limit is £5,000, anything you win above that with your bonus cannot be withdrawn.
  • Time limitations
  • Game wagering: not all games count the same towards the bonus wagering. While most bets on slots count 100%, bets made on certain table games such as Roulette and Blackjack may only count 10-20% towards the wagering.

Deposits and withdrawals

If you want to play, you’ll need to add funds to your player account. And if you’re lucky and win, you’ll want to receive the money fast and securely. In this section, we’ll cover anything you need to know regarding casino deposits and withdrawals.

How to make a deposit: To make a deposit, locate the deposit page when you’re logged into your casino account. Once you’re there, enter how much you wish to deposit and choose which deposit method you want to use. Most casinos have many different payment options to choose from, and these are the most common ones:

  • Credit Card (such as VISA and Mastercard)
  • Bank transfer
  • E-wallets (Skrill or Neteller)
  • Paysafecard or Ukash

Choose any of these alternatives and enter your info, and voilà – the cash will be available in your casino wallet immediately. The transactions are secured with the latest encryption technologies, making it completely safe to deposit at the trusted casinos. Also keep in mind that some payment methods are completely free at some casinos and comes with a fee at other casinos.

Withdrawal methods: Withdrawing money is as easy as depositing. Go to the withdrawal page, and choose how much you wish to withdraw from your player account. Normally, you’ll have to withdraw using the same method as you deposited with. This means that if you deposited with a credit card, the withdrawal must be sent via bank transfer, or if you deposited via Skrill, the funds will be sent to your Skrill account. The money will be available in your account within on to five working days, depending on the withdrawal method and how long the casinos use to process your withdrawal.

Account verification: When you make a withdrawal, the casino might request that you send in some documents to verify your identity. The casinos are required by the authorities to request this information, to combat money laundering and to prevent players from multi-accounting. It is safe and easy to send your documents, and once you’ve done it you won’t have to do it again. The casino may request a scan of any of these documents:

  • Proof of payment option (credit card, bank statement etc.)
  • Identification (passport, driver’s license etc.)
  • Proof of address (utility bill etc.)

As soon as your account has been verified, the withdrawal will be accepted and the money will be on its way.

Casino games

Once you’re set up with a player account, it’s time to start playing! At any online casino you’ll find hundreds or even thousands of games to choose from, and it may feel a bit overwhelming for new players. Use this guide to find out where you should start, and what you should look for when picking a game to play.

Slot machines: The most popular games at any casino are the slot machines. They are easy to play as you just click a button, and they have the potential of rewarding you with massive wins compared to your bet stake. Choose a game that look interesting to you – slot machines from game providers such as NetEnt, Microgaming, Quickspin and Play’n GO are very popular and easy to start with. Then set your preferred bet size and click on the spin button to start playing. Some slot machines offer a jackpot that can sometimes reach millions, and you can often find these games under a jackpot section in the games lobby.

Table games: Any online casino offer classic table games that you’d find at a brick and mortar casino. Games such as Blackjack, Roulette, Baccarat and Casino Hold’Em are both available as an animated flash game, and in the live casino where you face real dealers with web cameras and real cards. If you haven’t played any of these games yet, be sure to read about their rules before betting real money.

RTP and volatility

If you’re just starting out, there’s two terms you should learn about: RTP and volatility. Both are incredibly important when choosing slot machines, as they can massively influence the winning potential of the games. Here is a quick explanation of each term:

  • RTP stands for “Return to Player”. Every game has a set RTP that you can often find in its rules or information panel. Most slot machines have an RTP between 94-97%. The higher the RTP is, the bigger are your winning chances. You should stick to the higher RTP slots and try to avoid slots that have a very low RTP.
  • A slot machine’s volatility dictates how often and how big it can pay its players. A low volatility slot may pay out way more often than a medium or high volatility slot, but the wins may be much, much smaller. On the other side of the spectrum, high volatility slots may pay out very infrequently. But once they do, the wins can be massive and pay several hundreds – or even thousands – times the bet stake. Go big or go home, in a sense. A game’s volatility does not necessarily affect its RTP, so what you want to play is just up to your personal preference.

Casino security and fairness

When you play with real money, you want to know that the casino is trustworthy and that its games are fair. Your personal details and payment transactions should be completely safe, and you should receive your winnings a timely manner. In this section of the FAQ, we’ll explain how security and fairness works, and how you can check if a casino is trustworthy.

Casino licenses: To operate a casino legally, the operators must have a valid license. Most of the trustworthy and big casinos you know have a Maltese gaming license, which means that they are authorized by MGA (Malta Gaming Authority). These casinos need to follow a strict set of rules set by MGA in order to receive and maintain the license. Many casinos are also licensed in Curaçao. Make sure to check that the casino has a valid license before you play at it. Since you’re a UK player you should also go for a casino with a license from the UK Gambling Commission. This is the hardest gambling license a casino can which means your playing at a fair and safe online casino.

Responsible gambling: Gambling should be fun, and it’s important to think of gambling as a type of entertainment. In order to keep gambling a responsible activity, the casinos offer you a set of tools you can use to keep full control of your playing:

  • Deposit limit (for example £100 per week, £200 per month etc.)
  • Wager and loss limit (maximum wager or loss amount during a set amount of time)
  • Self exclusion (for example one day, one week or indefinitely)

Visit GamCare for more information about responsible gambling:

RNG: RNG stands for random number generation. All casino games are controlled by a random number generator to ensure that the result of each spin or bet is completely random. The casinos offer games made by third party game developers, and the casinos themselves have no control over the result of any bet. As all results are completely random, you can rest assured that the games are not “fixed” or “rigged” in any way, as it’s not possible to do so. Third party agencies and authorities such as MGA test casino games frequently to ensure that the RNG is real and fair.

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